In recent years, the offshoring of service work has become a central concern for working people and policy makers, as the mobility of jobs threatens employment and income security in historically protected labor markets. The media has provided a host of examples of service offshoring to India, with call centers prominently featured. They forecast that hundreds of thousands of these jobs will flow to India in the coming decade. The conventional image of call centers is that they offer routinized jobs with little discretion at low pay to a primarily young, female workforce. Housed in large, remote, office factories, these workers make outbound sales calls to customers, a situation that is often disruptive to the callers’ family life.
